At Jiscovery.com, we understand how much you value every purchase and we are committed to making your shopping experience with us as convenient as possible.
It is important to note while Jiscovery makes best efforts to ensure that returns and replacement are available to our customers, we have to place certain restrictions on the same in order to meet our business, legal and contractual obligations. Please check under product description section to ascertain whether the product is eligible for return or replacement.
What I can return and when?
(a) You receive a damaged, faulty or defective product.
(b) You receive a product that is different from what you ordered.
(c) You can request a return or replacement of eligible products within 3 days of receipt of the product.
What products can NOT be returned?(a) Items that have been used, washed or soiled
(b) Bulky items like cookware, serveware in terracotta, ceramics, copper, brass, wood, eco friendly etc
(c) Custom made products.
(d) Handmade products may have minor variation in shape, size and colour from those displayed on the website and should not be considered as faulty or defective.
Conditions for returning products(a) The products must be returned in the original condition they were received in along with any bills, tags, labels, manual, guarantee/warranty certificates and/or all accessories etc. in the vendor packaging.
(b) Products must be in their original form and unsoiled.
(c) Brand packaging should be intact.
(d) Replacement of a product will be subject to availability of the product on the website at that time (e) Product unboxing video is a mandatory requirement to be shared for any replacements
Process for Return & Refunds(a) To initiate the return or replacement, please reach out to our customer care team on firstname.lastname@example.org or on 8810449223, along with the details of your order and the reason for returning/ replacing the product/(s), within 3 days of receipt of your order. If you have received a defective product, we request you to send us the relevant images and videos of the products.
(b) Once confirmed by our customer care team, the product can either be replaced or a refund will be provided.
(c) If the customer care team determines that the product needs to be shipped back to the vendor, they will send an intimation to you with shipping details of the vendor.
(d) While we will make all reasonable efforts to get the defective product picked up from you, please do note that we do not have a reverse pick up facility and we may request you to self-ship the product to the vendor within 3 days of initiating the return/replacement process. We will reimburse you for any reasonable shipping costs incurred by you, in this regard.
(e) Upon confirmation of receipt of the product by the vendor, the refund will be processed within 5-7 business days to the original/selected mode of payment. For ‘cash on delivery’ orders, Jiscovery would require your bank details as the refund will only be processed to a bank account.